Wetsuit Warranty

FLORENCE wetsuits are made using the best materials available. Standard Issue wetsuit styles carry a limited 1 Year warranty from the date of shipment on materials & workmanship. Under our warranty guidelines FLORENCE will repair or replace, at FLORENCE’s sole discretion, your wetsuit if found to be defective under normal use and proper care. 

Warranty Policy Requirements/limitations:

  • Wetsuit must have been purchased within a year of the claim being filed.

  • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.

  • Repaired or replaced products are covered for the remainder of the original warranty.

  • Warranty approval is at the sole discretion of FLORENCE.


Not Covered Under Warranty:

  • Items purchased from a non-authorized dealer.

  • Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Florence repair facility.

  • Products classified as seconds, samples, or used.

  • All items purchased on sale, regardless of the place of purchase or whether bought on Florence’s Site.

  • Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy. 

  • Warranty claims requests without valid proof of purchase.


How to Process a Warranty Claim:

E-mail the warranty department to obtain warranty authorization:

Once warranty is authorized:

  • Make sure your wetsuit is clean and dry. Dirty and/or wet wetsuits will be returned to customers without repairs being made.

  • Ship your wetsuit promptly.

  • Include a copy of the original receipt.

  • FLORENCE is not liable for any items lost in transit. Customers are responsible for all tracking information on return shipments.

  • Ship to:

FLORENCE 
ATTN: Wetsuit Warranty
6100 W Coast Highway
STE A
Newport Beach, CA 92663

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Florence Newport Beach. FLORENCE will cover shipping cost on replacement or repaired item(s) shipping back to the customer.